Right to cancellation
Right to cancellation
You have the right to revoke the contract within fourteen days without stating any reasons. The revocation period shall be fourteen days from the day on which the customer or a third party named by the customer who is not a carrier has taken possession of the goods.
In order to exercise the right to cancellation, you must inform us by means of a clear declaration to vielö GmbH, Schulstraße 7, 4642 Sattledt (e. g. registered letter or email to firstname.lastname@example.org) about your decision to cancel the contract. You can use our cancellation form, but this is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notice of withdrawal prior to the expiry of the withdrawal period.
Consequences of the cancellation
If the contract is cancelled, all payments that we have already received from you, including the paid delivery costs (except for the additional costs resulting from the fact that a different type of delivery than the cheapest standard delivery offered by vielö has been chosen) will be refunded to us immediately and at the latest within fourteen days from the day on which we received the notice of withdrawal of this contract.
We will use the same means of payment for repayment as was chosen in the original transaction, unless otherwise agreed with you; in no case will you be charged for this repayment.
We may refuse the refund until we have received the goods back from you or you have provided evidence that the goods have been returned, whichever is the earlier.
In any case, you must return or hand over the goods to vielö without delay and in any case no later than within fourteen days from the day on which you informed vielö of the cancellation of this contract. The deadline shall be deemed to have been met if the customer sends the goods before expiry of the 14-day deadline.
The direct costs of returning the goods will be borne by you. You only have to pay for a possible loss of value of the goods if this loss of value is due to a non-necessary and unusual handling of the goods which is not necessary for checking the quality, properties and functionality of the goods.
Non-existent or void right of withdrawal (right of rescission)
However, the right to cancellation does not apply to deliveries of goods which are manufactured according to customer specifications or are clearly tailored to personal needs.
The right to cancellation does not apply to goods that are delivered sealed and are not suitable for return for reasons of health or hygiene if their sealing has been removed after delivery.
Avoid damage and contamination. If possible, the goods should be returned to us in their original packaging with all accessories and components. If this is no longer possible, please ensure that you provide adequate protection against transport damage in order to avoid claims for damages due to damage caused by defective packaging.
The foregoing paragraphs shall not be regarded as a mandatory prerequisite for the effective exercise of the right of withdrawal.